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Policies and Procedures Handbook Index
Section 1 | Section 2 | Section 3 | Section 4 | Section 5 & 6 | Section 7

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Section 1 (69k PDF)
1.1 Description and Organization
1.2 Definitions
1.3 MAWSS Mission Statement
1.4 Office Address, Office Hours, Information Requests
1.5 Access to Public Records
1.6 Procedures for Meetings, Workshops, Public Hearings and Emergency Meetings, and Agenda
1.7 Official Recording
Click here for Section 1.

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Section 2 (53k PDF)
2.1 Definitions
2.2 Classes of Water/Wastewater Service
2.3 Residential Service
2.4 Commercial Service
2.5 School Service
2.6 Multiple Unit Service
2.7 Industrial Service
2.8 Irrigation/Pool Service
2.8.5 Commercial Water Only Service
2.9 Right-of-Way Irrigation Service
2.10 Construction Service
2.11 Special Event Service
2.12 Fire Protection Service
2.13 Contracts for Service; Standard Provisions
2.14 Force Majeure
2.15 Compliance with Rules and Orders
2.16 Grounding of Electrical Systems to Water Lines
2.17 Reservation of Rights
2.18 Easements
2.19 Requirements to take both Water and Sewer Services, if available.
2.20 Grinder Pump Service Assistance
2.21 Wastes Delivered Directly to Wastewater Treatment Facilities
Click here for Section 2.

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Section 3 (76k PDF)
3.1 General
3.2 Connection Fee: Service Line Component; Capacity Component
3.3 Tapping Fee
3.4 Surcharge
3.5 Meter Test Fee
3.6 Tampering Charge
3.7 Service Charge
3.8 Delinquent Account Charge
3.9 Return Check Charge
3.10 Refunds of Overpaid Service
3.11 Meter Relocation
3.12 Out of County Rates
3.13 Easement/Right-of-Way Vacation Charge
3.14 Plan Review Fee
3.15 Locate Sewer Service Connection (Lateral Connection)
3.16 Property Owner Sewer Repair Notices
3.17 Termination of Sewer Service by MAWSS
3.18 Basis of Unit Charges-Multiple Units
3.19 Fire Hydrant Meter Rental Charges
3.20 Go Back/Turn On Charge
3.21 Meter Reread Fee
3.22 Account Holding Charge
Click here for section 3.

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On to Sections 4, 5 & 6, and 7

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MAWSS will protect and enhance the health, safety and economic well being of our community through responsible management of water resources, while providing superior customer service.