How Are We Doing

We are always striving to provide the best customer and community service possible. Please take a moment to let us know how you feel about MAWSS and how we can better serve you.

1.Do you feel that our bill pay methods and locations are convenient?
Yes       No

2.Have you interacted with our customer service representatives in the last 12 months?
Yes       No

A.If so, what was this regarding?

B.Do you feel your questions/needs were fully addressed?

C.Do you have any feedback regarding your customer service experience?

3.Are there other services that you would like to see MAWSS provide?
Yes       No

A.If so, which kind?

4.Do you feel that MAWSS does a good job of providing important information and services to the community, including storm preparation and assistance to those who have difficulty paying their bill?
Yes        No

5.Compared to other utilities, how would you rate MAWSS in the categories of

A.Customer service
Good        Needs Improvement

B.Prompt and effective service calls      
Good       Needs Improvement

C.Community outreach
Good       Needs Improvement

Your E-mail address:

*Enter the characters shown below: