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Leak Credit Request

Leak credits are issued on the sewer portion of the bill only. If an eligible leak has occurred on your property, you may request a credit adjustment on your account by completing the Leak Credit Request Form. Completing a Leak Credit Request Form does not guarantee that an adjustment will be issued. The information provided will be used to determine if you are eligible for an adjustment.

The following form can be downloaded as a PDF.

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· Request Leak Credit

Or Fill The Form Out Online

*Customer Number:
*Repair Date:
*Name On Account:
*Service Location:
Daytime Telephone #:
(8:00 AM - 5:00 PM)
Home Telephone #:
*Email Address:

Leak Repair Information
Please complete information on company or individual that made repairs.
Name:
Telephone:
Address:
Description of repairs made and location of leak:
*Enter the characters shown on the right:

Leak adjustments can be issued on two high consecutive bills (if applicable), once the repairs are complete. If the account is eligible, the adjustment will appear on the next bill after a normal billing cycle resumes. The adjustment must be requested within 90 days of the date of the excessive bill, or as soon as the leak has been repaired. The form must be complete in order for your request to be processed.
**Please continue to pay on your bill while your account is being reviewed for adjustment**

Main Office Location
MAWSS Park Forest Plaza
4725 Moffett Rd.
Mobile, AL, 36618

1060 Springhill Ave., 36604

PHONE (251)694-3130
FAX (251)694-3446

Questions?
Contact us at (251)694-3100, Mon. – Fri., 8:00 a.m. – 5:00 p.m. Select the Customer Service Option.
If you have an emergency, please call our 24 hour customer care team at 694-3165.

Please note: Questions or forms submitted by email after hours, weekends or holidays, will be answered within 24-48 hours of the next business day.