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This order can take up to 24 hours to process.
Incomplete information will void the processing of this order.

All requests to turn water service off are processed on the next workday or later. Office hours/business days are Monday-Friday, 8:00 AM – 4:30 PM (excluding weekends and holidays).

Off requests for business and commercial customers must be submitted in writing on company letterhead by fax 251-694-3446.
*Name on the account:
*Customer Number:
*Social Security #:
*Address to be disconnected: (up to 30 days)
*Date of Disconnection:
*Mailing Address:
*City: , *State: ZIP Code:
*Daytime Telephone #: (8:00 AM – 5:00 PM)
Home Telephone #:
Email Address:
Requested By (Applicant Only):
*Enter the characters shown to the right:

Contact us at (251)694-3100, Mon. – Fri., 8:00 a.m. – 5:00 p.m. Select the Customer Service Option.
If you have an emergency, please call our 24 hour customer care team at 694-3165.

Please note: Questions or forms submitted by email after hours, weekends or holidays, will be answered within 24-48 hours of the next business day.