| 1.
|
WHY
IS THE SEWER PORTION OF MY BILL HIGHER THAN THE WATER PORTION? |
| |
The
sewer charge is higher because the cost to process sewer is higher
than the cost to process water. |
| 2.
|
WHEN
IS MY BILL DUE? WHAT IS THE DUE DATE ON MY BILL? |
| |
The
bill is due when rendered. Non-receipt of a bill by the customer
shall not release the customer from making an inquiry as to the
amount of the bill and prompt payment. |
| 3.
|
I
DON'T THINK MY BILL IS CORRECT. CAN SOMEONE COME OUT TO RE-READ
MY METER? |
| |
When
a customer requests that their water meter be reread and the initial
reading is found to be correct, a $10.00 reread fee will be charged
to the customer. The customer will not be charged if the reread
indicates that the initial reading was incorrect. Customers are
allowed to reread the meter themselves. |
| 4. |
CAN
I HAVE A SEPARATE METER INSTALLED FOR WATERING AND FILLING MY SWIMMING
POOL? |
| |
Yes.
Irrigation/Pool meters are available to the customer. The meter
cannot be used for anything discharged into the sanitary sewer system.
For more information, call the Mapping and Connection Department.
|
| 5.
|
I
HAD A LEAK. CAN I GET AN ADJUSTMENT ON MY WATER BILL? |
| |
Yes,
considering you do not have an account that is billed for water
only or water/minimum sewer. If the customer can demonstrate clearly
that the excessive water did not enter the sanitary sewer, part
of the sewer portion of the high bill can be adjusted. The customer
must request abatement in writing within 60 days of the date of
the excessive bill. The statement should include the type of repair,
date of repair, and name and telephone number of person who made
the repair. Only one credit is allowed within a twelve (12) month
period. |
|
6. |
HOW
MUCH DOES IT COST TO HAVE WATER SERVICE ESTABLISHED AT MY RESIDENCE?
|
| |
Normal fees to establish a new residential service with a 5/8" meter is $130.00-$160.00. This includes the $100.00 deposit plus a $60.00 service charge for priority (same day) requests or the $100 deposit plus a $30.00 service charge for next day (or later) requests. Identification is also required for tenants to establish/restore service. A lease or deed might also be required. |
| 7.
|
IS
MAWSS RESPONSIBLE FOR LEAKS ON MY PROPERTY? |
| |
No,
MAWSS is not responsible for leaks on your property. Any leak from
the meter to the house is the responsibility of the owner or tenant. |
| 8.
|
WHEN
IS MY METER READ? HOW OFTEN IS MY METER READ? |
| |
Meters
are read once per month at different times of the month. There is
no exact date for a meter reading; however, it is read near the
same date each month. On an average, the reading dates can vary
from 1-4 days. For example, if your meter is usually read on the
15th of the month, it could vary from the 13th-17th. The customer
should receive the bill approximately three (3) days after the reading
date. |
| 9.
|
WHERE
IS YOUR BUSINESS OFFICE LOCATED? WHAT IS THE MAILING ADDRESS TO
SEND MY BILL? |
| |
The
MAWSS Business Office is located at 207 North Catherine Street,
Mobile, Alabama. Office hours are from 8:00AM to 4:45PM, Monday
through Friday, except on designated holidays. Telephone hours are
8:00AM to 5:00PM, Monday through Friday. Drive-thru hours are 7:00AM
to 5:15PM, Monday through Friday. The mailing address for bill payment
is: P.O. Box 2153 - Dept. 1276, Birmingham, Alabama 35287-1276. The
location of the new West Mobile MAWSS bill payment center is: 4725-B Moffett Road in the Park
Forest Plaza Shopping Center, Mobile, Alabama. All other correspondence
(letters, leak statements, etc.), should be mailed to P.O. Box 2368, Mobile, AL 36652. |
| 10.
|
WHO
DO I CONTACT IF MY PROPERTY IS DAMAGED BY MAWSS? |
| |
Notify
MAWSS immediately with detailed information @ (251) 694-3100, and
your call will be transferred to the proper department. |
