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Billing FAQs

The rate you pay for sanitary sewer service is higher than the cost of water because sewer service is more expensive to provide. Wastewater must be collected and cleaned to meet state and federal standards, before it can be safely returned to the environment.

Your bill is due when rendered. Your bill is delinquent if not paid by the date indicated. If for some reason, you do not receive a bill, you are still responsible for timely payment. Please contact MAWSS to find out the amount owed. You can also have your MAWSS bill e-mailed to you. Select the "Pay Your Bill" option to learn more.

Our main office is at 4725 Moffett Road, which is open Monday – Friday, from 8 a.m. until 4:30 p.m. An after-hours drop box is also available at that location. MAWSS also offers the convenience of paying by phone, online, or with bank draft. Select the "Pay Your Bill" option to learn more. A self service kiosk is available at our payment location.

Payments should be sent to:

Dept # 3065
Mobile Area Water & Sewer System
PO Box 2153
Birmingham, AL 35287-3065

MAWSS will be happy to send someone out to re-read your meter. If our reading proves to be accurate, a $60 fee will be charged for this service. Customers may also re-read the meter themselves. Select the "Why Is My Bill So High?" option to learn how to read a meter.

YES! MAWSS offers an irrigation meter that measures water that is only used for outdoor activities. Since this water doesn’t enter the sanitary sewer system, you’re not charged for sewer service. For most customers, the initial fee to install the meter is $540. Most customers recoup that fee quickly and benefit from the savings. For more information, view Irrigation/Meters.

Yes, unless you have an account that is billed for water only or water/minimum sewer. You can request a credit on the sewer portion of your bill if you can demonstrate that the excessive water did not enter the sanitary system. Once the leak is repaired, contact us by e-mail, or call 251-694-3100 or view our Request Leak Credit page. We will need to know the type of repair made, date of repair, and name and phone number of person who made the repair. The credit must be requested within 90 days of the date of the excessive bill. Only one credit is allowed within a 24 month period. The credit must be $50 or more.

Normal fees to establish a new residential service with a 5/8 inch meter is $160. This includes a $100 deposit and a $60 service charge to turn service on the next business day. You can contact us by phone at 251-694-3100. Customers can also establish service online now, not in person. Our office location is 4725 Moffett Road. Someone must be at the premises for MAWSS to turn service on at a location.

MAWSS is not responsible for reimbursement to plumbers.

During normal business hours, call us at 251-694-3100 and the operator will direct your call. After hours, weekends or holidays, call our 24-hour Customer Care Line at 251-694-3165.

No.  It will be on your current bill as a second line item.

Yes, if the meter is a 5/8” meter and is in neutral ground with no sidewalk or driveway cuts required, it will be $470.00 to move it.

See Policy, Section 3.11 – Meter Relocation.

For water, it is based on meter size.  For sewer, in most areas, it is based on acreage.  There are additional capacity or impact fees associated with each service.  There is a one-time capacity assurance application fee for new developments, based on what that development will be. Contact Mapping/Connection at 251-694-3155.

Today's Hours

Call Center: 8:00AM - 5:00PM

Lobby Hours (Kiosk Only): 8:00AM - 4:30PM

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Main Office Address

MAWSS Park Forest Plaza
4725 Moffett Road
Mobile, AL 36618