Billing FAQs

Billing Frequently Asked Questions

Why is the sewer portion of my bill higher than the water portion?

The rate you pay for sanitary sewer service is higher than the cost of water because sewer service is more expensive to provide. Wastewater must be collected and cleaned to meet state and federal standards, before it can be safely returned to the environment.

When is my bill due? What is the due date on my bill?

Your bill is due when rendered. Your bill is delinquent if not paid by the date indicated. If for some reason, you do not receive a bill, you are still responsible for timely payment. Please contact MAWSS to find out the amount owed. You can also have your MAWSS bill e-mailed to you. Select the "Pay Your Bill" option to learn more.

Where can I pay my bill?

MAWSS now has two full service customer service centers. Our main office is at 4725 Moffett Road. Another payment center is located at 1060 Springhill Avenue. Both are open Monday – Friday, from 8 a.m. until 4:30 p.m. After hour drop boxes are available at both locations. MAWSS also offers the convenience of paying by phone, on-line or with bank draft. Select the "Pay Your Bill" option to learn more. A self service kiosk is available at both of our payment locations. Visit our MAWSS Pay App section.

What is the mailing address to send my payment?

Payments should be sent to Mobile Area Water & Sewer System, P.O. Box 830130, Birmingham, AL 35283-0130. Other correspondence should be sent to MAWSS. P.O. Box 180249, Mobile, AL 36618-2246.

I don't think my bill is correct. Can someone come out to re-read my meter?

MAWSS will be happy to send someone out to re-read your meter. If our reading proves to be accurate, a $40 fee will be charged for this service. Customers may also re-read the meter themselves. Select the "Why Is My Bill So High?" option to learn how to read a meter.

Can I have a separate meter installed for watering my lawn and filling my swimming pool?

YES! MAWSS offers an irrigation meter that measures water that is only used for outdoor activities. Since this water doesn’t enter the sanitary sewer system, you’re not charged for sewer service. For most customers, the initial fee to install the meter is $310. Most customers recoup that fee quickly and benefit from the savings. For more information, view Irrigation/Meters.

I had a leak. Can I get an adjustment on my water bill?

Yes, unless you have an account that is billed for water only or water/minimum sewer. You can request a credit on the sewer portion of your bill if you can demonstrate that the excessive water did not enter the sanitary system. Once the leak is repaired, contact us by e-mail, or call 251-694-3100 or view our Request Leak Credit page. We will need to know the type of repair made, date of repair, and name and phone number of person who made the repair. The credit must be requested within 90 days of the date of the excessive bill. Only one credit is allowed within a 24 month period. The credit must be $75 or more.

How much does it cost to have water service established at my residence?

Normal fees to establish a new residential service with a 5/8 inch meter is $140. This includes a $100 deposit and a $40 service charge to turn service on the next business day. You can contact us by phone at 251-694-3100 or in person. Our office locations are 4725 Moffett Rd, or 1060 Springhill Ave. Someone must be at the premises for MAWSS to turn service on at a location.

Is MAWSS responsible for leaks on my property?

MAWSS is not responsible for reimbursement to plumbers.

How do I report a problem?

During normal business hours, call us at 251-694-3100 and the operator will direct your call. After hours, weekends or holidays, call our 24-hour Customer Care Line at 251-694-3165.

Will I get a separate bill for the irrigation meter?

No.  It will be on your current bill as a second line item.

Does it cost anything to move a meter?

Yes.  If the meter is a 5/8” meter & in neutral ground, it will be $310.00 to move it up to 15’.  If the meter is not in neutral ground, it will be based on cost to move the meter.  Anything farther than 15’ will be considered a new tap and the cost will depend on the meter size.  See Policy, Section 3.11 – Meter Relocation.

How much does it cost to connect to water/sewer?

For water, it is based on meter size.  For sewer, in most areas, it is based on acreage.  There are additional capacity or impact fees associated with each service.  There is a one-time capacity assurance application fee for new developments, based on what that development will be. Contact Mapping/Connection at 251-694-3155.

 

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