Online service requests are currently unavailable while we upgrade our system. At this time, New Service can be established by calling our Customer Service team at (251) 694-3100.
For emergencies, please call our emergency line at: (251) 694-3165. Thank you for your patience.
New residential service involves turning on water at a residential location.
This order can take up to 24-48 hours to process. Incomplete information will delay the processing of this order.
A minimum security deposit of $100, service charge fee of $60 (for next business day or later), picture identification and social security number are required. All fees are due 10 days from the date of your service request in office or via mail.
A valid lease or deed and proof of service from another utility (as deemed necessary by MAWSS).
To prevent the possibility of flooding, MAWSS requires someone to be on the premises to sign a service ticket indicating it is safe to turn on water on private property.
If no one is present, the meter will be installed and left in the "off" position, with instructions on how customers may turn the water on themselves at the meter.
A $60 service charge will be charged if an additional trip is required by MAWSS to turn on the service.